Lengua y Cultura (Ingles VII) FINAL EXAM
Name Class Group:
Vocabulary: Good communicators
1 Replace the underlined meanings with adjectives a-g.
a outgoing / b reserved / c coherent / d rambling / e communicative / f responsive / g persuasive
1 He's often quite reluctant to speak at meetings but when he does speak it's usually something relevant. ______
2 I have no idea what they were talking in a confused way about. They just went on and on! ______
3 Send your assistant to negotiate. She's very good at influencing people. ______
4 The argument behind this report is clearly expressed and easy to understand. ______
5 We need a new sales manager who is more of an extrovert than the last one. ______
6 I think you'll find that they'll be positive and listen to any new ideas to take this project forward. ______
7 Just because someone is very accurate and knows English grammar, it doesn't mean that they are able to put their message across. ______
2 Complete sentences 8-14 with answer a, b or c.
8 The whole meeting was a complete __________ of time.
a save b waste c share
9 The board will have to __________ the real problems and stop pretending they don't exist.
a engage b digress c face
10 Hang on a moment. I also asked my department to do this. We aren't ____________ work, are we?
a duplicating b copying c wasting
11 The new software they've ____________ is great. It makes my job so much easier.
a interrupted b allocated c installed
12 Can I stop you there? I feel that we're starting to ___________ from the main issue.
a ramble b digress c confuse
13 My job is to look at the budgets and ____________ resources fairly.
a waste b allocate c reserve
14 If she could learn to ___________ her ideas more eloquently, she'd be more convincing.
a express b engage c influence
Language Review: Idioms
3 Each sentence contains one wrong word. Delete it and write the correct word.
15 To get it in a nutshell, we're going to have to let you go. _________
16 Let's get straight at the point and talk about what's on offer. __________
17 I heard on the wavelength that you're leaving. Is it true? ___________
18 We seem to be talking at cross roads. What exactly are you saying? ___________
19 As usual, the newspapers have got the wrong piece of the stick and reported it incorrectly. ____________
20 I've called this meeting to take you all in the picture with regard to my future at the company. ____________
21 I simply can't make head or foot of these instructions. _____________
22 OK. I'm not going to beat in the bush. We've had a complaint about you. _______________
Skills: Dealing with communication breakdown
4 Re-order the words to make phrases for dealing with communication breakdown on the phone.
23 repeat you that could
24 I sorry catch didn't that quite
25 spell please that you would
26 you read back to can that I
27 not I'm with you.
28 we've lets' over agreed go what
29 I back can you call
30 me could information have you more let
UNITS 3 AND 4
Vocabulary: Collocations and phrasal verbs
1 Match the two halves of the sentences and write the answers here:
1___ 2___ 3___ 4___ 5___ 6___ 7___ 8___ 9___
1 We'd be happy to invest in the country if it weren't for all the government
2 In a declining
3 The results from the focus
4 The buying
5 There's a special
6 The largest market
7 The minister is warning that the economic
8 In real terms, income
9 I think the lack of political
a situation may not improve as quickly as predicted.
b distribution hasn't changed as much as everyone believes.
c group show that people really like the colour.
d stability makes it an unsafe investment.
e bureaucracy and paperwork.
f segment is the over-sixties.
g habits of our target customer have changed dramatically.
h market this isn't the time to be expanding.
i offer on them every day this week.
2 Underline de correct words in italics
10 I'd love to know what they're intending to bring off / in / out in response.
11 They're pulling out of / with / to the deal.
12 I should retreat back / from / into that kind of competition. You won't win.
13 To break into / through / off the coffee market at this stage would be difficult.
Language Review: Present and past tenses
3 Complete this conversation. Write the words in brackets in the correct tense.
A: Hi. I (14)________________(not see) you since the meeting in Singapore.
B: That's right. But I (15)________________(change) companies since then.
A: Really? (16)_______________(not/be) it Clipco you were working for?
B: That's right but I (17)________________(work) for GGR now. It's still the same kind of job but it's nice to have a change.
A: I (18)_______________(know) what you mean. GGR? I (19)___________________(not hear) of them I don't think.
B: No, we (20)_______________(be) a small company but our business (21)_________________(grow) and I think they (22)_________________(have) lots of good ideas. And you?
A: Actually, I (23)________________(leave) my company too and set up a new business last year.
B: Wow! How (24)_________ it ____________(go)?
A: It's been good - very hard work but I (25)______________(prefer) working for myself.
B: I'm sure.
4 Match the two halves of these phrases. Write your answers here:
26___ 27___ 28___ 29___ 30___
26 I think we should leave this point
27 and we just summarise the points
28 want to ask how
29 are you saying
30 o what you're saying is
a we're going to pay for this?
b we've agreed so far?
c you don't have that in stock?
d and come back to it later.
e you'll pay for the delivery
5 Re-order the letters to make a multi-word verb in these sentences. For example:
I'm going to be putide all morning in a meeting. __tied up__
31 Let me loniokot the matter and call you back. _________
32 Do you have time to durwap the agreement? __________
33 The company was petus by two brothers. ___________
34 The main thing is to holtdono our regular customers. _________
35 They're never going to agree. Let's just fallcof the negotiations. ______
6 Complete each of the following sentences with the appropriate form of a suitable phrase from the box.
Ej.: She_gets_ so carried auay in the excitement of securing orders and delivering the product that sometimes he actually neglects the customers themselves.
36 Organisations are just beginning to __________ ___________ _____________
37 As a manager, you have to think of ways of _____________a customer___________ a client, then a supporter and and advocate.
38 If we want to improve our performance, we need to _________ ___________the
Number of customers we lose.
39 It's easy to get so _______________ ______________in your products and services that you forget about the people who buy them.
40 We are definitely going to create a new post, so I suggest we should _________ ____________a few people about it.
7 ADD THE CORRECT PREFIX FROM THE BOX TO THE WORDS IN ITALICS IN TEHS SENTESES.
Ej:. In the late 1990s, many countries witnessed a sharp economic___down turn .
41 The profit figures are excellent. Once again, we've ______________performed all our rivals.
42 We design and manufacture______________ efficient air conditioners for industrial use
43 The _____________________-pr4resident of PG Steel Corporation is suing for $1.5 million he says the company owes him as a retirement payment.
44 Whether or not to_____________regulate health care is a divisive issue.
45 Staff who never get any praise for their achievements may end up ______rating their own abilities.
46 When two of our______________-workers disappeared, all the boss had to say was they'd left to pursue other opportunities'.
47 China's largest car manufacturer, the FAW Group, is thinking of _______locating its headquarters from Changchun to Beijing.
48 Of course I can see now that Brian is an asset to our company, and I'm sorry I so badly________judged him when he started working for us.
.7.- Write the following numbers
UNITS 5, 6 , 7 Y 2
Vocabulary: Describing risk
1 Complete the sentences with answers a, b or c. (1 point)
1 Our company is ____________ even greater risks from global competition.
a facing b spreading c taking
2 We can ____________ the risk by looking at ways of cost-cutting.
a foresee b reduce c try
3 The reason for this meeting is to consider how to ___________ the company from any hostile take over bid.
a implement b protect c develop
4 Have you ________________ the risks to our staff who remain working there?
a considered b insured c thought
5 We've completed the risk _______________ and it's minimal.
a estimate b elimination c assessment
6 _________________ the effects of the possible risks involved an analysis of future scenarios.
a Encountering b Calculating c Adding
7 We're _____________ operations despite the advice to wait another week.
a delaying b preparing c resuming
Language Review: Conditionals
2 Write the verb in brackets in the correct form.
8 If we _________________(get) that designer, we'll have a brilliant website.
9 I think we ______________(have) a better product if we spent more time on planning.
10 The economy _____________(grow) when consumers have confidence.
11 If we'd shown more concern, he ________________(stay) with the company.
12 Just tell us what you want and we _______________(get) it for you.
13 Should you wish to leave, please ______________(give) us four-weeks' notice.
14 ____________ there ____________(be) a take-over, then we would have all been looking for a new job.
15 ____________ (give) time, I'm sure we can resolve our differences.
16 If we ______________ (look) on the Internet, we'd find it.
17 If you'd like to speak to one of our customer support representatives, then ___________(call) 020 8744 4637
Skills: Handling difficult situations
3 Underline the correct word in italics.
18 I quite / very understand the difficulties.
19 I'm terribly / just sorry, but we don't have it in stock.
20 I so / really have to leave now.
21 I must / very apologise for his behaviour.
22 It's so / quite nice of you to invite me.
23 I know terribly / exactly how you feel.
Skills: Reaching agreement
4 Complete this discussion with phrases a-g.
a we all agree
b Does anyone have
c So we've agreed
d Hold on
e What about if
f But I also agree
g I keep going on
A: (24)__________________that we need to take action straight away and we've had the proposal that we send two of our people out there. (25)___________________any strong feelings about this?
B: Well, (26)___________________about this but we can't send our people into this kind of environment.
C: (27)________________a minute. Our sources say the situation is safe now. There hasn't been a terrorist attack for over two months.
B: I just think that it's politically unstable and two months isn't very long.
A: Right. I think (28)___________________ with you there that safety to staff is our priority and I would say that there is still a risk. (29)___________________that we must keep a presence in the country providing we can do it without endangering anyone.
B: (30)___________________we use existing contacts in the country?
A: That's fine but, unfortunately, maintaining contacts will probably mean we have to have at least one person out there…
READING EXCERCISE I
CIRCLE T IF IT IS TRUE OR F IF IT IS FLASE
TRUE OR FALSE?
When the Berlin Wall fell and barriers to world trade T F
came down, Professor Levitt was proved right.
Shortly after that time, local producers in countries with
newly opened markets began supplying similar products
to gobal brands at a much more attractive price. T F
Currently global brand products sell best as luxury
products in many of these countries. T F
In rich countries there are fewer brand choice in
supermarkets. T F
The more money consumers have, the more choices
they want. T F
READING EXCERCISE II
COMPLETE THE FOLLOWING DEFINITIONS OF EXPRESSIONS FROM PARAGRAPH 1 WITH THE WORDS IN TE BOX. (10 POINTS)
CONSUMER CONVERGE LITTLE POUR SEMINAL
A..........................academic paper is one that has a powerful influence on the way people think and act.
If people's tastes.........................., more and more people prefer the same things.
When global companies..........................into newly opened markets, an enormous number of them enter these markets at the same time.
Companies that are facing..........................competition have very few competitors in their market.
Countries that are unaccustomed to..........................culture are not yet familiar with the idea that buying and selling goods and services can be a central part of people's lives.
GOOD LUCK !!!!!!!
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